Terms of service

Scope

These terms apply to merchants using the Shopify app Facteado. By installing the app you accept them. Shopify's terms for the App Store apply in addition.

Facteado is intended for businesses based in Switzerland that issue invoices with a Swiss QR payment part, not for consumers.

Provider

Facteado.ch, Vogelmatt 6, 6216 Mauensee, Schweiz

Contact: support@facteado.ch

Services

Facteado creates invoices with a Swiss QR payment part from your store's orders, sends them and reminders by email, shows them on the order page and helps you keep track of open invoices. The plans page in the app shows which features belong to which plan.

Facteado is a tool for creating invoices. It is not accounting software, not a payment service and not a debt collection service.

Plans and billing

The plans cost per month Basic USD 6.99, Plus USD 14.99, Premium USD 29.99, less when paid yearly. They are billed by Shopify in US dollars on your Shopify invoice. Each plan can be tried free for 7 days. Basic includes 50 and Plus 300 invoices per month, Premium is unlimited.

You can cancel or change your plan at any time through Shopify. Periods already paid are not refunded pro rata unless Shopify provides otherwise. We announce price changes at least 30 days in advance.

If you believe a charge is incorrect, write to us at support@facteado.ch with your store address and a short explanation. We will review it and reply within a reasonable time.

Your customers' payments

Facteado does not receive, forward or initiate any money. Your customers pay directly into the account you enter in the settings. Whether, when and how much is paid is outside our control.

Facteado is not a party to the contract between you and your customers. The claims from your invoices are yours alone, and you alone bear the risk that someone pays late, only in part or not at all. This also applies to invoices and reminders created or sent with Facteado.

We are therefore not liable for missing, late, excessive, insufficient or duplicate payments, for payments to an incorrectly entered account, for chargebacks, bank fees or errors by banks, and we provide no dunning or debt collection. The status “paid” is set by you or comes from Shopify; check it against your bank statements.

QR payment part and third parties

The QR payment part is generated according to SIX's specifications for the Swiss QR-bill. Whether a QR code can be read also depends on third parties: banks and their apps, scanners, printers, screens, email programs, Shopify and other services. If banks or SIX change their specifications, it may take some time until Facteado is adapted.

We do not guarantee that every QR code can be read by every banking app, device and print quality, and we are not liable for outages or errors of such third parties. Test your first invoice with your own banking app and again after every change of bank details or template. The payment part also contains all details as text so that payment can be made by hand.

Your responsibility for invoices

You are responsible for the content of your invoices: company details, bank details (IBAN or QR-IBAN and reference), VAT number and rates, amounts, discounts, payment terms, invoice numbers and texts. Facteado takes the data from Shopify and from your settings; if they are wrong, the invoice is wrong too.

Check templates and settings before sending invoices or turning on automation. Facteado is not tax or legal advice. Whether an invoice meets the legal requirements for your business is for you or your accountant to determine.

Automation and sending emails

If you turn on automation, Facteado creates and sends invoices according to your settings without further confirmation. You are responsible for checking these settings. Facteado never sends reminders automatically, only when you send them yourself: whether and when you remind is your decision.

We cannot guarantee that an email arrives: it may be filtered as spam, rejected by the mailbox or sent to an incorrectly entered address. Notes such as “sent” or “opened” in the history are hints, not proof of delivery or receipt. A security program may also open a link.

Retention and backups

Under Swiss law you must keep invoices for 10 years. Facteado is not an archive for this duty. Download or export your invoices regularly, and at the latest before uninstalling: after that we delete all of your store's data as soon as Shopify asks us to (usually after 48 hours).

We back up our systems to the best of our ability, but we owe you no data backup. If something is lost despite all care, the section “Liability” applies.

Availability

We aim for operation with as few interruptions as possible but cannot guarantee constant availability. Facteado depends on Shopify, our hosting, email and domain providers, the Swiss federal geodata service for the address search, and the internet. We may adapt, limit or discontinue features where security, law, abuse prevention or Shopify's requirements demand it.

Permitted use

Use Facteado only for genuine business of your store. Fake or misleading invoices, invoices for services not provided, spam and any unlawful use are not allowed. In case of violations we may block sending and end the use of Facteado.

Intellectual property

Facteado, including the app's software, design, templates and texts, remains our property or that of our licensors. You may use the app only as permitted by these terms and Shopify's rules. The invoices you create with Facteado belong to you.

Translations

Facteado is available in several languages. The texts of the app, these terms and the privacy policy were partly translated with the help of artificial intelligence (AI). They may therefore contain translation errors or imprecise wording. The German version is binding.

If you notice a mistake, we appreciate a note to support@facteado.ch.

Liability

Facteado is provided without warranty: we guarantee neither uninterrupted operation nor error-free results nor suitability for a particular accounting, tax, legal or business purpose.

To the extent permitted by law, we are only liable for damage we cause intentionally or through gross negligence. We are not liable, to the extent permitted by law, for lost profits, missing payments, dunning and collection costs, tax and accounting consequences or other consequential damage. Any liability is limited to the amounts you paid for Facteado in the three months before the event causing the damage. Mandatory statutory liability remains unaffected.

We are not liable for disruptions outside our control, for example at Shopify, banks, SIX, our hosting, email and domain providers, on the internet or due to force majeure. The same applies to damage from incorrect data in Shopify or in your settings and from invoices that were not checked before sending.

If third parties, such as your customers or authorities, make claims against us because of your invoices, reminders, settings or impermissible use, you indemnify us against them, unless we caused the damage intentionally or through gross negligence.

Changes

We may adapt these terms. We announce material changes in the app in good time. If you continue to use Facteado after they take effect, you accept the new terms.

Governing law

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction is the provider's registered office, unless mandatory law provides otherwise.